My drive belt broke and AAA towed us to Shawsheen Service Center in Andover, MA. I was not sure if I could even have it fixed since it was Friday afternoon just before Memorial Day weekend. Being five hours away from home and three hours away from my destination, I was not sure what to do. I read the reviews on this service center and I found a review that resembled me so I felt better. The mechanic examined and explained if the parts are available, it should be a quick fix. He also said the check engine light warnings would need to be checked to make sure all warnings were just systematically triggered due to the belt failure. He went through and within two hours of being towed, the car was fixed and ready. The mechanic further checked all systems, fluids, etc., to assure me that everything was now fine for a long drive. As mentioned in previous reviews, the bill was exactly what was quoted in many online auto service sites. Shawsheen Service Center is highly rated because they not only provided needed service professionally, they instill trust. While waiting for my service, I witnessed many customers coming through and most were recommended from others that had service. Most frequent comments I heard were "I was recommended by "my....", "I heard you did a great job and was reasonable", "I am told you are professional and know what you are doing". On our return from Maine, our family was reminded as we passed Andover, MA and commented "We should stop by to say hello". If this service center was near home, I would make this our "go to" for all our cars.
Dear Steven, thank you for sharing your experience with us! We are thrilled to hear that our team was able to quickly fix your car and provide you with a sense of security on your journey. It's great to know that our transparent and professional service exceeded your expectations. Should you ever find yourself in the area again, we would be more than happy to welcome you and your family to stop by. Your kind words mean a lot to us.
- Shawsheen Sunoco Ultra Service Center